Why my dell laptop is showing authentication error

After I lock the screen at the end of the day, when I come to work the next day, the lock screen will have an authentication error, and I can't enter any characters, and I can't reboot via the top right corner, I can only choose to press the boot button to reboot, this didn't happen when I first installed zorin os, after I recently updated the system, this started to happen.
Sorry, I didn't have a screenshot, so I looked for pictures similar to mine from the forum.

my laptop information:

-> % uname -a
Linux john-work 5.15.0-60-generic #66~20.04.1-Ubuntu SMP Wed Jan 25 09:41:30 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux


my laptop is: dell Latitude 3410

Gday @cannedShark ,
Are you using Pro-Core or Pro-lite?
Could you update your forum Profile to reflect the " Edition " your using, this saves us asking :smile:

Does this only happen after prolonged lockdown or does this also happen after a short lockdown time?

i'm using Pro-Core, and only hanppen after prolonged lockdown

Can i ask, is this your personal laptop or is it a business owned laptop?
I'm not sure how for i can go if it is a business owned pc.

Is the machine never shut down at end of day?

I suspect an Xauthority error which means deleting the Xauthority file, also linked to login loop error.

it's a business owned pc. But I can do anything with it

Is the machine never shut down at end of day?

yes, I turned off auto-sleep

I would look at the link I posted above about Xauthority.

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ok first run:

sudo apt-get install --reinstall zorin-os-desktop
sudo apt-get install --reinstall gnome-shell
as it maybe awhile until you can test the results,
also run
sudo dpkg-reconfigure gnome-shell
Lets see how that goes.

Thanks again, Edited. :+1:

Unfortunately, I tried, but the problem was not solved.

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I assume you have tried @swarfendor437 suggestion?

Ok, i'll get someone like @Aravisian or @swarfendor437 to help, as this is above my knowledge with conf files.
Please be patient as they may not be online atm.

I am awaiting this, as well.


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