Word 2016 with Crossover not working after update

General Help
1

Zorin OS was running Crossover and Microsoft Word 2016 great. After a recent update, Word is now crashing randomly and displaying improperly.

Should I roll back the Zorin updates? I don't think there was any Crossover update.

If I should roll it back, how do I do that? I know how to use the command line but am very uncomfortable with it.

[Please don't tell me to just use Libre Office. That is not the question.]

2

Hi and welcome.

I wonder if it was a kernel update that caused your issue. Next time you boot up, hit the Esc(ape) key to get to the GRUB menu, then choose 'Advanced options for Zorin', It should list the kernels present on your system. Choose an earlier kernel (it will have a lower number than the current one) and see if you still get a crash.

You can check your installation history by following this guide:

https://www.interserver.net/tips/kb/view-installed-or-updated-package-history-ubuntu/

Additionally I would recommend you install Timeshift once you have resolved this issue. Keep us posted.

1 Like
3

I'm not seeing an "Advanced Options for Zorin" when I hit [esc] on boot.

I see a prompt that says "grub>"

I typed "help" which listed the options from that prompt, none of which seemed like what I was looking for.

Any suggestions? Thanks!

4

If you can login to Zorin I would edit grub.cfg so that you can take out "hidden" and make Timeout 5 seconds.

Will have to search this correctly as think I am going down with "man 'flu'" (Sore throat and banging headache).

Back shortly (about 6'!)

5

Zorin 18 is a fork of Ubuntu 24.04 and while I had it running on failing drive recently I suffered the 30 second timeout from time-to-time mentioned below:

"To unhide the GRUB menu and alter the timeout in Ubuntu 24.04, follow these steps:

1. Edit the GRUB configuration file: Open the file /etc/default/grub with root privileges:

sudo nano /etc/default/grub

2. Modify the timeout and menu style:

  • Set GRUB_TIMEOUT_STYLE=menu to ensure the menu is always visible.
  • Set GRUB_TIMEOUT to your desired number of seconds (e.g., GRUB_TIMEOUT=5 for a 5-second delay).
  • Optionally, set GRUB_TIMEOUT=0 to boot immediately without a menu, or GRUB_TIMEOUT=-1 to wait indefinitely for user input.

3. Handle the recordfail timeout (critical for Ubuntu 24.04): If the timeout is ignored or defaults to 30 seconds, add or update:

GRUB_RECORDFAIL_TIMEOUT=$GRUB_TIMEOUT

This prevents GRUB from reverting to a 30-second delay after a failed boot.

4. Save and update GRUB: After editing, save the file (Ctrl+O, then Ctrl+X in nano), then run:

sudo update-grub

5. Reboot to test: Reboot your system. The GRUB menu should now appear for the specified timeout duration.

:warning: Note : If you're using UEFI and the menu doesn't appear, press Esc during boot to access the menu manually. The GRUB_TIMEOUT_STYLE=menu setting ensures the menu is displayed, but some systems may still require manual key presses.

AI-generated answer. Please verify critical facts."

6

It was indeed a kernel update that cause the problem. Thank you for the help. For those who are interested, I did this:

and then this:

2 Likes
7

The 6.17 kernel seems to be running into issues with a large number of different applications in a very odd way.

2 Likes