Hi folks, I'm having an issue with a great custom-made machine I ordered from Tuxedo Computers. I'm also asking for their support, but given that Zorin isn't "officially supported" for them, I might not get a lot of help. The computer did come with Ubuntu 20.04 which had no issues, so I'm sure this can work, I'm just not sure how, yet.
The computer is the InfinityBook Pro 14 - Gen6. The cpu/display/graphics option is Intel Core i7-11370H | Iris Xe Graphics G7 (96EUs). Yes, it's quite new, but again, Ubuntu 20.04 works fine without safe graphics enabled.
The problem I have (which also happened with the live usb) is that without safe graphics, the screen turns black every time I move my mouse cursor. Quite challenging to do things, as you can imagine, but at least I can still use my keyboard to open the terminal, change the /etc/default/grub to remove/add nomodeset, reboot, and try something else.
The "problem" with safe graphics, is that I can't change my screen's brightness, there are no animations, and I can't use fractional scaling (even if I end up deciding not to use it, but no matter what I choose, it only goes from 100% to 200%).
At this point, I've tried the usually recommended "install the OEM kernel," "enable/disable secure boot," and "install different drivers". Right now I'm at a point where I might need some more specific or targeted directions. Here's the current output of some commands:
$ uname -r
5.11.0-38-generic
$ sudo lshw -c video ~
*-display UNCLAIMED
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 01
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list
configuration: latency=0
resources: iomemory:600-5ff iomemory:400-3ff memory:601c000000-601cffffff memory:4000000000-400fffffff ioport:3000(size=64) memory:c0000-dffff memory:4010000000-4016ffffff memory:4020000000-40ffffffff
$ inxi -G ~
Graphics: Device-1: Intel driver: N/A
Display: x11 server: X.Org 1.20.11 driver: fbdev unloaded: modesetting,vesa resolution: 2880x1800~91Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3
Now, in that last one, I can see no driver used. I've had that set to i915 before (in some iteration of my attempts), but with the same problems.
I also tried some hw-probe stuff, and got this: Intel TigerLake-LP GT2 [Iris Xe Graphics] of which you can see some other distributions also supporting it.
I've seen similar issues in a few places, but no resolution helped. Some examples in this forum are Zorin 16 support for Iris Xe Graphics and Ultrawide resolution + Intel Xe Graphics
The latest OEM kernel I've tried, which didn't work, was linux-image-5.14.0-1005-oem (I think that one didn't even show the screen when I stopped moving my mouse cursor).
Let me know what else can I provide to help figure out what might be so different between Zorin and Ubuntu here, to help me out.
Meanwhile I'll also reach to Zorin support directly.
Thank you!