This has been the topic of discussion even between the moderators and ZorinGroup.
What isn't considered is what all they cover currently, without any assistance. They (the two of them) handle the OS Development, updates, website, forum, administrative paperwork (taxes and documentation in multiple countries), marketing and support for all pro/ultimate installations (which covers zorin 15 & 16 currently). That's a lot for any group, especially one that is comprised of only two individuals.
A third person is supposed to be added, in what capacity is unknown... most likely administrative. This will free up some time, though direct support requests are one of their most time consuming obligations.
Considering this, not knowing what governments require what documentation on what deadlines (including business documentation, taxes, legal documents, trademark renewals and copyrights), they do rather well. Whether you hear from them or not, they consider ideas shared on the forum and implement them.
They are here often, though they may not post. It gives them feature ideas and particular hardware support that requires their attention. They hear us.
Understanding this, we are interested in communicating to what end? Satisfy curiosity, hear what they are doing or to cover issues? Majority of the members want their curiosities about the next major release and its features satisfied. This was brought to them and answered Zorin 17 insights. They could talk with us, at the cost of feature research/implementation, support requests going unanswered and their legal requirements going unfulfilled. That's asking a lot of two people that do so much to make sure all of this runs smoothly.
Hopefully the third individual will allow more interaction, but until there are more people in the company, it isn't always possible though they'd like to interact more often.
Some things for thought.