Since installing Zorin OS 18 a few months ago there are occasional issues where the system locks up/slows/ freezes. I have suspected a driver error. Here is a copy of the error log:
jul 14 08:46:12 jack-HP-Laptop-17-cn3xxx bluetoothd[767]: sap-server: Operation not permitted (1)
jul 14 08:46:12 jack-HP-Laptop-17-cn3xxx kernel: ACPI BIOS Error (bug): Could not resolve symbol [_TZ.ETMD], AE_NOT_FOUND (20250404/psargs-332)
jul 14 08:46:12 jack-HP-Laptop-17-cn3xxx kernel: ACPI Error: Aborting method _SB.IETM._OSC due to previous error (AE_NOT_FOUND) (20250404/psparse-529)
jul 14 08:46:41 jack-HP-Laptop-17-cn3xxx kernel: rtw89_8852bte 0000:01:00.0: [ERR]fw PC = 0xb899b44c
Any suggestions to remedy this error is highly appreciated as always.
use arrow keys to move to that line and add the text once done
Hit control+o then enter key then control+x
then
sudo update-grub dont forget that or it wont save/update grub
then restart computer and see if that fixes problem
OK, It appears that I do have a Graphics card issue on Zorin OS 18, since my computer has Intel Alder Lake-N UHD graphics. I tried switching to Xorg from Wayland by logging off and login select gear icon lower right and choosing Xorg desktop. However, I'm now having another issue when I reboot. The screen goes blank on reboot and eventually sends me to where I have to choose advanced options and need to select Zorin OS 18 (recovery mode) in order for the computer to work. What is going on? I can't seem to achieve a stable OS and it's getting frustrating. Any ideas on what I should do now?
does nothing except show the following 2 lines of code.
The only way for the computer to work now is by choosing either of the recovery kernels, of which it keeps showing a blank screen upon subsequent restarts.
OK, so I added the "nomodeset" to the string, hard reboot and nothing has changed. On startup, I still need to enter recovery mode in order for the computer to work. Any help with making Zorin OS stable on my computer is highly appreciated.
I've had a similar issue. Not sure if it's the same problem you're experiencing but for moral support.
My computer has an nvidia card and the driver is the proprietary version from nvidia driving two screens, one by way of hdmi. Since installing v18 my computer will lock up at boot and I'll have to go to bios to get the os to run.
My solution: If the second screen is off at the time of boot and then turn it, the second screen, on when the login dialogue arrives the computer seems to boot with out any trouble.
Thanks for your efforts, but I followed these steps and still have to use recovery mode in order to use the machine now. Any ideas on how I can fix this? Thanks
There are a lot of complicated steps we can try... But my mind continually drifts back to where this thread began: Lot of freezing and crashing of the OS.
In trying to solve that - things have gone downhill.
So... the different between a normal boot and the recovery boot is that recovery launches a truncated simpler version of the system. It is like safe mode.
When you look at this, in combination with that your desktop was crashing and freezing - I think the likeliest explanation is that both have the Same Cause.
A corrupted Gnome Shell.
And if that is it: then trying to fix it is like drilling holes in a blown engine and trying to bolt it back together.
The cleaner and better option is a full reinstall of the desktop along with the O.S., than to try to repair a corrupted system.
Just to add to what Aravisian has said, backup all your data within /home, remembering to use Ctrl+ H so you can select all of your Home folder, as hidden files hold your application settings so you can copy everything back to where it was.
This is very bad news! When I originally installed Zorin I had made mistakes and had to reinstall several times right after to make sure the installation was correct. I don't remember exactly what the specific issues were that prompted me to have to do multiple re-installs, but it wasn't a pleasant experience even though I felt like I was learning something useful. One of the reasons I wanted to finally try out Linux (specifically Zorin) after all these years is that I have been frustrated with Windows' intrusive architecture and constant annoying updates. After reading articles on reddit it seemed like the right time to make the move to Linux, specifically Zorin, for its supposed transitional ease for lifetime Windows users like myself. However, I now have become a doubter. One of the things that seems buggy in Zorin is the kernel support. One of the options during installation is to have Zorin choose the correct drivers, instead of doing manual drive installations after. Another is auto setup of the network settings. I'm wondering if these may be the source of the problem in my case. Two things that stand out in my experience with Zorin is problems with the package dB and driver issues (Wayland/Xorg). I'm not really sure I want to risk installing Zorin again as these 2 issues seem complicated to resolve once they are present. I would welcome any comments to my concerns and would also appreciate any advice on alternatives (Ubuntu? Fedora?) or other recommendations (reinstall Zorin, but do something different ot install OS 17 instead of 18) based on my Zorin experience. Thanks to the community for your support up until now.
