Zorin OS Upgrader: Z15.3 Core to Z16.2 Core fails with errors

zabadabadoo · July 24, 2023, 1:31pm

Just backed up my system then tried the "Upgrade Zorin OS" from Z15.3 Core to Z16.2 Core.
Unfortunately it failed with this:

[CHECKING] Started
[CHECKING:Validating Upgrade Attempt] Started
[CHECKING:Validating Upgrade Attempt] Completed
[CHECKING:Checking Filesystem] Started
[CHECKING:Checking Filesystem] Completed
[CHECKING:Restarting Apt] Started
[CHECKING:Restarting Apt] Completed
[CHECKING:Simulating Flatpak Transaction] Started
[CHECKING:Simulating Flatpak Transaction] Completed
[CHECKING:Processing Apt Repos] Started
[CHECKING:Processing Apt Repos] Completed
[CHECKING:Updating Apt Repos] Started
[CHECKING:Updating Apt Repos] Completed
[CHECKING:Calculating Upgradeable Packages] Started
[CHECKING:Calculating Upgradeable Packages] Fatal Error: { GDBus.Error:org.debian.apt.TransactionFailed: error-dep-resolution-failed: E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages. }
[CHECKING:Calculating Upgradeable Packages] Failed
[CHECKING] Failed
[CHECKING:Restoring System] Started
[CHECKING:Restoring System] Completed

The report has been sent to devs, so I hope there may be a solution.

Luca_Pavan · July 24, 2023, 2:52pm

Related to screen resolution ?

So now, despite you got an error, did the procedure restore your usual system status or break it?

zabadabadoo · July 24, 2023, 4:19pm

Screen resolution is nothing special its a common laptop screen resolution setting and a default for Z15.3. I don't think failure has anything to do with that.

The upgrader returned to system as before, except Installed Software shown by Software Store was incorrect. That was fixed by a re-boot and re-enter the Software Store where Installed software was then re-populated correctly.

zabadabadoo · July 24, 2023, 4:20pm

I have checked for any broken installs using Synaptic PM, but find none. So I have no idea of "held packages".
Also, I made sure Software was updated before using Zorin OS Upgrader.

Aravisian · July 24, 2023, 4:29pm

The command apt-mark showhold should show any packages held back.

zabadabadoo · July 24, 2023, 4:43pm

That showed nothing.

Aravisian · July 24, 2023, 4:47pm

Can you check if you have a /var/log/dist-upgrade/apt.log file?

cat /var/log/dist-upgrade/apt.log

zabadabadoo · July 24, 2023, 4:58pm

Yes I have.

(@Aravisian Do you think maybe best to split this thread, from my post #69, to a new thread in General Help for my specific issue?)

Aravisian · July 24, 2023, 5:05pm

Please feel free to edit the title...

Is it populated with any packages?

zabadabadoo · July 24, 2023, 5:09pm

Entries are old circa 2020. This is the full extent of the log file.

Log time: 2020-06-15 17:29:48.160512
Starting pkgProblemResolver with broken count: 1
Starting 2 pkgProblemResolver with broken count: 1
Investigating (0) fwupd-signed:amd64 < 1.10~ubuntu18.04.3+1.2.10-1ubuntu2~ubuntu18.04.3 @ii mK Ib >
Broken fwupd-signed:amd64 Depends on fwupd:amd64 < 1.2.10-1ubuntu2~ubuntu18.04.3 -> 1.2.10-1ubuntu2~ubuntu18.04.5 @ii umU > (= 1.2.10-1ubuntu2~ubuntu18.04.3)
Considering fwupd:amd64 5 as a solution to fwupd-signed:amd64 5
Removing fwupd-signed:amd64 rather than change fwupd:amd64
Investigating (0) fwupdate-signed:amd64 < 12-7~ubuntu18.04.3 @ii mK Ib >
Broken fwupdate-signed:amd64 Depends on fwupd-signed:amd64 < 1.10~ubuntu18.04.3+1.2.10-1ubuntu2~ubuntu18.04.3 @ii mR >
Considering fwupd-signed:amd64 5 as a solution to fwupdate-signed:amd64 1
Removing fwupdate-signed:amd64 rather than change fwupd-signed:amd64
Done
Log time: 2020-06-15 17:32:01.998629
MarkPurge mypaint-brushes:amd64 < 1.3.0-1 @ii gK > FU=1
MarkPurge libsdl1.2debian:amd64 < 1.2.15+dfsg2-0.1ubuntu0.1 @ii gK > FU=1
MarkPurge libvisio-0.1-1:amd64 < 0.1.6-1build1 @ii gK > FU=1
MarkPurge libheif1:amd64 < 1.1.0-2 @ii gK > FU=1
MarkPurge libmspub-0.1-1:amd64 < 0.1.4-1 @iLog time: 2020-06-15 17:29:48.160512
Starting pkgProblemResolver with broken count: 1
Starting 2 pkgProblemResolver with broken count: 1
Investigating (0) fwupd-signed:amd64 < 1.10~ubuntu18.04.3+1.2.10-1ubuntu2~ubuntu18.04.3 @ii mK Ib >
Broken fwupd-signed:amd64 Depends on fwupd:amd64 < 1.2.10-1ubuntu2~ubuntu18.04.3 -> 1.2.10-1ubuntu2~ubuntu18.04.5 @ii umU > (= 1.2.10-1ubuntu2~ubuntu18.04.3)
Considering fwupd:amd64 5 as a solution to fwupd-signed:amd64 5
Removing fwupd-signed:amd64 rather than change fwupd:amd64
Investigating (0) fwupdate-signed:amd64 < 12-7~ubuntu18.04.3 @ii mK Ib >
Broken fwupdate-signed:amd64 Depends on fwupd-signed:amd64 < 1.10~ubuntu18.04.3+1.2.10-1ubuntu2~ubuntu18.04.3 @ii mR >
Considering fwupd-signed:amd64 5 as a solution to fwupdate-signed:amd64 1
Removing fwupdate-signed:amd64 rather than change fwupd-signed:amd64
Done
Log time: 2020-06-15 17:32:01.998629
MarkPurge mypaint-brushes:amd64 < 1.3.0-1 @ii gK > FU=1
MarkPurge libsdl1.2debian:amd64 < 1.2.15+dfsg2-0.1ubuntu0.1 @ii gK > FU=1
MarkPurge libvisio-0.1-1:amd64 < 0.1.6-1build1 @ii gK > FU=1
MarkPurge libheif1:amd64 < 1.1.0-2 @ii gK > FU=1
MarkPurge libmspub-0.1-1:amd64 < 0.1.4-1 @ii gK > FU=1
MarkPurge libcmis-0.5-5v5:amd64 < 0.5.1+git20160603-3build2 @ii gK > FU=1
MarkPurge libllvm7:amd64 < 1:7-3~ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libe-book-0.1-1:amd64 < 0.1.3-1 @ii gK > FU=1
MarkPurge libepubgen-0.1-1:amd64 < 0.1.0-2ubuntu1 @ii gK > FU=1
MarkPurge libodfgen-0.1-1:amd64 < 0.1.6-2 @ii gK > FU=1
MarkPurge libeot0:amd64 < 0.01-5 @ii gK > FU=1
MarkPurge libcdr-0.1-1:amd64 < 0.1.4-1build1 @ii gK > FU=1
MarkPurge librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii gK > FU=1
Starting pkgProblemResolver with broken count: 6
Starting 2 pkgProblemResolver with broken count: 6
Investigating (0) libwpd-0.10-10:amd64 < 0.10.2-2 @ii gK Ib >
Broken libwpd-0.10-10:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libwpd-0.10-10:amd64 1
Removing libwpd-0.10-10:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libwpd-0.10-10:amd64 < 0.10.2-2 @ii gK Ib > FU=0
Investigating (0) libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gK Ib >
Broken libmwaw-0.3-3:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libmwaw-0.3-3:amd64 0
Removing libmwaw-0.3-3:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gK Ib > FU=0
Investigating (0) libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gK Ib >
Broken libfreehand-0.1-1:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libfreehand-0.1-1:amd64 0
Removing libfreehand-0.1-1:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gK Ib > FU=0
Investigating (0) libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gK Ib >
Broken libabw-0.1-1:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libabw-0.1-1:amd64 0
Removing libabw-0.1-1:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gK Ib > FU=0
Investigating (0) libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gK Ib >
Broken libpagemaker-0.0-0:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libpagemaker-0.0-0:amd64 0
Removing libpagemaker-0.0-0:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gK Ib > FU=0
Investigating (0) libwpg-0.3-3:amd64 < 0.3.1-3 @ii gK Ib >
Broken libwpg-0.3-3:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libwpg-0.3-3:amd64 0
Removing libwpg-0.3-3:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libwpg-0.3-3:amd64 < 0.3.1-3 @ii gK Ib > FU=0
Done
MarkPurge libllvm8:amd64 < 1:8-3~ubuntu18.04.2 @ii gK > FU=1
MarkPurge efibootmgr:amd64 < 15-1 @ii gK > FU=1
MarkPurge secureboot-db:amd64 < 1.4~ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libfwup1:amd64 < 12-3bionic2 @ii gK > FU=1
MarkPurge libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gP > FU=1
MarkPurge libwpd-0.10-10:amd64 < 0.10.2-2 @ii gP > FU=1
MarkPurge libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gP > FU=1
MarkPurge libllvm8:i386 < 1:8-3~ubuntu18.04.2 @ii gK > FU=1
MarkPurge libclamav7:amd64 < 0.100.3+dfsg-0ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gP > FU=1
MarkPurge libwpg-0.3-3:amd64 < 0.3.1-3 @ii gP > FU=1
MarkPurge sbsigntool:amd64 < 0.6-3.2ubuntu2 @ii gK > FU=1
MarkPurge libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gP > FU=1i gK > FU=1
MarkPurge libcmis-0.5-5v5:amd64 < 0.5.1+git20160603-3build2 @ii gK > FU=1
MarkPurge libllvm7:amd64 < 1:7-3~ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libe-book-0.1-1:amd64 < 0.1.3-1 @ii gK > FU=1
MarkPurge libepubgen-0.1-1:amd64 < 0.1.0-2ubuntu1 @ii gK > FU=1
MarkPurge libodfgen-0.1-1:amd64 < 0.1.6-2 @ii gK > FU=1
MarkPurge libeot0:amd64 < 0.01-5 @ii gK > FU=1
MarkPurge libcdr-0.1-1:amd64 < 0.1.4-1build1 @ii gK > FU=1
MarkPurge librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii gK > FU=1
Starting pkgProblemResolver with broken count: 6
Starting 2 pkgProblemResolver with broken count: 6
Investigating (0) libwpd-0.10-10:amd64 < 0.10.2-2 @ii gK Ib >
Broken libwpd-0.10-10:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libwpd-0.10-10:amd64 1
Removing libwpd-0.10-10:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libwpd-0.10-10:amd64 < 0.10.2-2 @ii gK Ib > FU=0
Investigating (0) libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gK Ib >
Broken libmwaw-0.3-3:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libmwaw-0.3-3:amd64 0
Removing libmwaw-0.3-3:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gK Ib > FU=0
Investigating (0) libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gK Ib >
Broken libfreehand-0.1-1:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libfreehand-0.1-1:amd64 0
Removing libfreehand-0.1-1:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gK Ib > FU=0
Investigating (0) libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gK Ib >
Broken libabw-0.1-1:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libabw-0.1-1:amd64 0
Removing libabw-0.1-1:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gK Ib > FU=0
Investigating (0) libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gK Ib >
Broken libpagemaker-0.0-0:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libpagemaker-0.0-0:amd64 0
Removing libpagemaker-0.0-0:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gK Ib > FU=0
Investigating (0) libwpg-0.3-3:amd64 < 0.3.1-3 @ii gK Ib >
Broken libwpg-0.3-3:amd64 Depends on librevenge-0.0-0:amd64 < 0.0.4-6ubuntu2 @ii pgP >
Considering librevenge-0.0-0:amd64 10006 as a solution to libwpg-0.3-3:amd64 0
Removing libwpg-0.3-3:amd64 rather than change librevenge-0.0-0:amd64
MarkDelete libwpg-0.3-3:amd64 < 0.3.1-3 @ii gK Ib > FU=0
Done
MarkPurge libllvm8:amd64 < 1:8-3~ubuntu18.04.2 @ii gK > FU=1
MarkPurge efibootmgr:amd64 < 15-1 @ii gK > FU=1
MarkPurge secureboot-db:amd64 < 1.4~ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libfwup1:amd64 < 12-3bionic2 @ii gK > FU=1
MarkPurge libabw-0.1-1:amd64 < 0.1.2-1ubuntu1 @ii gP > FU=1
MarkPurge libwpd-0.10-10:amd64 < 0.10.2-2 @ii gP > FU=1
MarkPurge libfreehand-0.1-1:amd64 < 0.1.2-2 @ii gP > FU=1
MarkPurge libllvm8:i386 < 1:8-3~ubuntu18.04.2 @ii gK > FU=1
MarkPurge libclamav7:amd64 < 0.100.3+dfsg-0ubuntu0.18.04.1 @ii gK > FU=1
MarkPurge libpagemaker-0.0-0:amd64 < 0.0.4-1 @ii gP > FU=1
MarkPurge libwpg-0.3-3:amd64 < 0.3.1-3 @ii gP > FU=1
MarkPurge sbsigntool:amd64 < 0.6-3.2ubuntu2 @ii gK > FU=1
MarkPurge libmwaw-0.3-3:amd64 < 0.3.13-1 @ii gP > FU=1

Aravisian · July 24, 2023, 5:14pm

It looks like librevenge is getting its vengeance.

Have these broken packages been resolved?

zabadabadoo · July 24, 2023, 5:40pm

I have no idea what they are related to.
As I said above, Synaptic shows nothing broken. I have no Software that I use that is not working properly.

Aravisian · July 24, 2023, 11:38pm

Let's try:

sudo apt remove libmwaw libfreehand libpagemaker libabw libwpd fwupdate-signed:amd64

We can be bold, since they are listed as broken, anyway.

If it shows that they remove, reboot and try testing the upgrader again.

zabadabadoo · July 25, 2023, 7:20am

OK. I will report back.
First I am going to check those 2020 dates in log against what I was doing on the machine at that time i.e. software or OS updates.

EDIT: The log events dated 15 June 2020 coincide with OS Update to Z15.2 Core 64bit. I don't know if that is significant.
Since then it has been updated to Z15.3 Core 64bit.

EDIT2: I have looked on Synaptic for those items.
libmaw
libfreehand
libpagemaker
libabw
libwpd
are NOT shown as Installed (i.e. just listed available for installation if wanted)

fwupdate
is a a bit more tricky. A "transitional package" is installed but signed one is not. See screenshot.
I assume this relates to GUFW, which as far as I can see is on and working.

I don't really want to break my working Z15.3 system, but equally would like to upgrade without pain of reconfiguration. I tested Z16.2 Core Live USB yesterday and after some faffing with Alsamixer I did get sound to work.

Luca_Pavan · July 25, 2023, 11:19am

Me Too Samesies GIF

Aravisian · July 25, 2023, 1:04pm

@zabadabadoo
What does the terminal command

sudo dpkg --remove --pending

output?

Aravisian · July 25, 2023, 1:12pm

Ok, so is the Upgrade issue abandoned? (EDIT - This question was in response to a post that is now merged into a new thread).

Thread closed due to O.P. moving on to a full reinstall.
Thread contents must be reviewed for feedback of Zorin Upgrader.

Aravisian · July 25, 2023, 1:25pm

A post was split to a new topic: Installing Zorin 16 results in Grub Rescue