Hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)

[Voluntario]

Hi everyone,
I just installed ZORIN OS CORE 16.3 on my new pc, following all the steps on Install Zorin OS - Zorin Help.
But after successfully installing it, when I first boot it shows the error bellow and freezes:

hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)

My PC setup is:

AMD Ryzen 5 7600 3.8 GHz 6-Core
Asus TUF GAMING A620M-PLUS WIFI Micro ATX AM5
XFX Radeon RX 570 4 GB
Kingston FURY Beast 8 GB (1x8 GB) DDR5-4800
Kingston SSD Nv2 1 TB M.2-2280

I appreciate any sugestions to fix this. I have been using Zorin for the past 2 years on my old notebook and was really looking foward to use it on a new machine.

[Aravisian]

Are you using a USB Hub?
If so - Does it have its own power cord or is it drawing from the Computer Power supply?

I would try booting without the hub connected to test.

[Voluntario]

I am not using an usb hub.
There are only the usb ports onboard and the usb ports in top of the pc tower (does this ones count as usb hub?)

[Aravisian]

@Voluntario

(does this ones count as usb hub?)

No, a hub would be a separate peripheral device.
Can you please ensure you are connected to the internet on that machine, launch a terminal window and in it run

sudo apt update && sudo apt full-upgrade

Reboot and check for the error. If still resent, please relay the terminal output of

uname -r

and

dmesg | grep usb

[Voluntario]

Ok, it is connected, but it is freezing in the error before startup. Is there a way to run terminal before start up?

[Aravisian]

@Voluntario

Is there a way to run terminal before start up?

Yes, there is. You can enter the Grub Menu, then select the Advanced Options for Zorin and choose the Zorin On 5.15.0-...(recovery)
This will take you to the Recovery menu.

Arrow key down to Enable Networking first to connect to the net. Back up to the Recovery Menu and arrow key down to Root - Drop to prompt.

From this prompt, you can run the commands.

sudo apt update && sudo apt full-upgrade

Test boot...if no good, return to the prompt and

dmesg | grep usb

You can take a photo of the screen if that helps you.

[Mr_Magoo]

Strange... usually it's an Nvidia card (it conflicts with an internal USB hub) that causes this, but you've got the AMD Radeon. And usually it'll boot despite the error.

First, ensure you've got the latest firmware (version 1811).

Pro-tip: Check in your BIOS / UEFI settings to see if it's got an update utility built-in... that's much easier than downloading the update and applying it outside the BIOS / UEFI settings.

After that, we'll troubleshoot more if the problem isn't resolved.

Typically, a 7000-series Ryzen CPU requires a 6-series kernel, so if the firmware update doesn't work, we'll give you the resources to update the kernel.

One other thing you can try:
sudoedit /etc/default/grub
-- or --
sudo gedit /etc/default/grub (if you don't have sudoedit set up yet in .bashrc)

---

To set up sudoedit, in .bashrc, enter the lines:

# Edit files by using sudoedit {/path/file}
export SUDO_EDITOR='/usr/bin/gedit -w'

---

In /etc/default/grub, edit the line:
GRUB_CMDLINE_LINUX_DEFAULT=

... and include the following after the  =  sign and inside the quotes ( " ):
nomodeset nouveau.modeset=0 noplymouth

noplymouth disables the splash screen so you can see the logs flash by as it boots.

nouveau.modeset=0 might not be needed. Try it with and without.

Then issue:
sudo update-grub

---

Since your machine isn't booting, you can just edit the boot string from the Grub menu (right as the machine first boots) to include that nomodeset entry, then if it works, include it permanently in /etc/default/grub as shown above after you've got it booting properly.

[Voluntario]

Sorry, it took me some time to understand how to enter Grub Menu, but I did it!

@Aravisian

sudo apt update && sudo apt full-upgrade

Done, and when I run the system from the grub it boots. But when I restart, it shows the same error plus:
pci 0000:0c:00.0: failed to read data
usb usb7-port1: Cannot enable. Maybe the USB cable is bad?

and freezes again.

@Aravisian

dmesg | grep usb

Here is what it shows after this command.

[Aravisian]

@Voluntario , please check this post, too:

@Mr_Magoo

First, ensure you've got the latest firmware (version 1811).

I agree with this advice.

@Mr_Magoo

Typically, a 7000-series Ryzen CPU requires a 6-series kernel, so if the firmware update doesn't work, we'll give you the resources to update the kernel.

@Voluntario , you can install Kernel 6.3 with:

sudo add-apt-repository ppa:tuxinvader/lts-mainline

sudo apt update && sudo apt install linux-generic-6.03

You can run the above by using the Grub Menu to boot into your system or from the Recovery Prompt.

I also would recommend trying to boot Without any USB ports in use except for Keyboard And Mouse.
We can see if that makes a difference - this would indicate that USB-7 has a hardware Fault.
You may try resetting its connecting cable.

Using the advice above to set nomodeset may indicate if the PCI error is due to the GPU.

[Voluntario]

Thanks @Aravisian and @Mr_Magoo for your suggestions.

@Mr_Magoo

In /etc/default/grub, edit the line:
GRUB_CMDLINE_LINUX_DEFAULT=

... and include the following after the = sign and inside the quotes ( " ):
nomodeset nouveau.modeset=0 noplymouth

noplymouth disables the splash screen so you can see the logs flash by as it boots.

nouveau.modeset=0 might not be needed. Try it with and without.

I was able to enter the GRUB and edit the text as suggested, but I am not sure how to save it afterwards. Could you walk me through it?

@Aravisian

sudo add-apt-repository ppa:tuxinvader/lts-mainline

sudo apt update && sudo apt install linux-generic-6.03

Ok, I ran both commands, updated the kernel to 6.03, removed all usb devices except keyboard and mouse, and restarted the machine. Now only the original hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19) error appear and the system freezes again. I guess the kernel update solved the pci 0000:0c:00.0: failed to read data problem, and removing the usb devices " solved " the usb usb7-port1: Cannot enable. Maybe the USB cable is bad?, but the main error and freezing still occur.

So I went to the next suggestion:

@Mr_Magoo

First, ensure you've got the latest firmware (version 1811).

I was very confident that the BIOS was up to date, since I just got the motherboard, but for my surprise it has the version 1616, like 5 (!!!) versions old.
So i followed this video How to Update BIOS with EZ Flash on ASUS Motherboard | ASUS SUPPORT and tried to update the BIOS. But the BIOS updater doesn't recognize the file as a valid BIOS file. Searching about this message, I encounter this discussion, and it appears that you have to run the BIOSRenamer.exe to turn the BIOS file to a valid installation file before flashing it. Then I found this Tutorial on how to run an Windows App, but when I select Install Windows App Support, Zorin opens the software updater and just keeps loading.

Is there a terminal command to install windows app support?

[Aravisian]

@Voluntario

Is there a terminal command to install windows app support?

Yes, but you cannot install firmware from an .exe on Windows App Support.
Windows App Support or WINE is a compatibility layer to allow some Windows applications to run on Linux. This means that it cannot be used on System Processes.

First things first, please open a terminal and run

fwupdmgr get-updates

That is the FirmWare Update Manager.

What output does it give?

@Voluntario

I was able to enter the GRUB and edit the text as suggested, but I am not sure how to save it afterwards. Could you walk me through it?

When you use terminal, sudo nano /etc/default/grub, you can save and exit with
ctrl+o to Overwrite, tap enter key to save current configuration and then tap ctrl+x to exit the editor. Any time that you save a change in Grub File, you must update the Grub Process for that change to take effect. This is done by next running

sudo update-grub

[Voluntario]

@Aravisian

When you use terminal, sudo nano /etc/default/grub, you can save and exit with
ctrl+o to Overwrite, tap enter key to save current configuration and then tap ctrl+x to exit the editor. Any time that you save a change in Grub File, you must update the Grub Process for that change to take effect. This is done by next running

Thanks! I edited the GRUB file and updated it. Now the machine boots, without freezing or the original error message, and this is what it shows instead:

I noticed neither the WI-FI or the Bluetooth are working. In settings, Bluetooth won't turn on and the OS doesn't recognize the WI-FI adapter.

@Aravisian

fwupdmgr get-updates

I ran this command, and this is what it shows:

[Aravisian]

@Voluntario

I ran this command, and this is what it shows:

It was worth trying...
It appears that you manufacturer has not submitted your firmware updates to the Linux Teams.

@Voluntario

I noticed neither the WI-FI or the Bluetooth are working. In settings, Bluetooth won't turn on and the OS doesn't recognize the WI-FI adapter.

The nomodeset parameter may be causing this.

What Nvidia driver are you using? You can check in Software & Updates and move to the Additional Drivers tab.

[Voluntario]

@Aravisian

It was worth trying...
It appears that you manufacturer has not submitted your firmware updates to the Linux Teams.

That's unfortunate... So my only way to update the BIOS is having a machine with Windows, run the BIOSRENAMER.exe to turn the BIOS file to a valid one and then flashing it?

@Aravisian

The nomodeset parameter may be causing this.

I edited the GRUB file again, and remove the nouveau.modeset=0. But WI-fi and Bluetooth is still not working. I run the system update as well, but it says it all up to date.

@Aravisian

What Nvidia driver are you using? You can check in Software & Updates and move to the Additional Drivers tab.

None. My GPU is a XFX Radeon RX 570 4 GB. In Software & Updates and Additional Drivers tab it shows No additional drivers available.

[Aravisian]

@Voluntario

That's unfortunate... So my only way to update the BIOS is having a machine with Windows, run the BIOSRENAMER.exe to turn the BIOS file to a valid one and then flashing it?

I would look to the Lower Answer on this page:

How to install a firmware update from an .exe file?

@Voluntario

I edited the GRUB file again, and remove the nouveau.modeset=0.

Did you remove the nomodeset parameter? Did you run sudo update-grub?

@Voluntario

@Aravisian

What Nvidia driver are you using?

None.

I must have been thinking of a Different thread- I was thinking you had Nvidia 3050...

You might try the radeon drivers directly:
https://repo.radeon.com/amdgpu-install/23.20/ubuntu/focal/amdgpu-install_5.7.50700-1_all.deb

You can double-click .deb files to run the installer.

[Mr_Magoo]

No, you don't need a Windows machine...

HP Computer Owners - update your UEFI

If you own an HP computer, you know that HP doesn't generally use the Linux Vendor Firmware Service (which is the application fwupdmgr) except for certain servers. They instead provide a .EXE file that is specific to the computer model and the UEFI version... this computer is on its third UEFI version since it was new, hence there are three .EXE files available for it. Well, .EXE files are Windows-specific. In this case, you can't even run them under Wine or PlayOnLinux to update your UEFI. Y…

I use Win10 PE to update my UEFI, because HP only provides the files in Windows-specific format, and my UEFI doesn't have a built-in update utility.

[Voluntario]

@Aravisian

Did you remove the nomodeset parameter? Did you run sudo update-grub?

I removed only the nouveau.modeset=0. I kept the nomodeset noplymouth. I ran sudo update-grub and the machine is booting, but still no WI-FI or Bluetooth functioning.

@Aravisian

I must have been thinking of a Different thread- I was thinking you had Nvidia 3050...

You might try the radeon drivers directly:
https://repo.radeon.com/amdgpu-install/23.20/ubuntu/focal/amdgpu-install_5.7.50700-1_all.deb

You can double-click .deb files to run the installer.

No problem. I really appreciate the help. Sorry, but I am a bit confused: your suggestion to update the GPU driver has something to do with the WIFI and bluetooth? Or is it because of something else?

[Voluntario]

I guess my case is slightly different. When I downloaded the Firmware update, it provided two files: an BiosRenamer.exe and the BIOS file for the utility built-in. I have to run the BIOSRenamer.exe before flashing the BIOS file to an USB stick so the Utility can run the update. I am not sure why. It is just what the ASUS site suggests:

Before running the USB BIOS Flashback tool, please rename the BIOS file (TA620MPW.CAP) using BIOSRenamer."

I had access to a Windows machine today, so I could run this BiosRenamer.exe and send the BIOS file to a USB stick. But then I realized I committed a mistake: my motherboard actually is not a 'TUF GAMING A620M-PLUS'. It is a 'TUF GAMING A620M-PLUS WIFI', and I downloaded the wrong BIOS. Luckily the BIOS utility simply said it was not a valid file. I edited my original post correcting my PC setup as well.

[Aravisian]

@Voluntario

I removed only the nouveau.modeset=0. I kept the nomodeset noplymouth. I ran sudo update-grub and the machine is booting, but still no WI-FI or Bluetooth functioning.

The nomodeset parameter can inhibit the drivers for Wifi. I think we should test if that mode setting is causing the wifi (and bluetooth) to not work.

@Voluntario

but I am a bit confused: your suggestion to update the GPU driver has something to do with the WIFI and bluetooth?

I suggested that because above, I was under the impression that you are having issues with booting up to the User Environment without using nomodeset parameter.

[Voluntario]

@Aravisian

The nomodeset parameter can inhibit the drivers for Wifi. I think we should test if that mode setting is causing the wifi (and bluetooth) to not work.

Could it mess with the sound as well? I tested the sound for the first time and there is a huge delay when I pause a video, for example, and the sound is echoing and scratching.

@Aravisian

I suggested that because above, I was under the impression that you are having issues with booting up to the User Environment without using nomodeset parameter.

It was, the machine was freezing while booting and showing the error message hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)
I haven't tried booting up again withoutnomodeset.
But I tested the gpu with sudo apt-get install mesa-utils and glxgears command and it returns around 37000 frames in 5.0 seconds = 7450.655 FPS, which it seems to be the expected result.