Problems Installing on HP Laptop

Perhaps a good idea even as you use Win10 now prolonged to install OpenSource Software under Win10 to see how useful it is for you for example LibreOffice and other OpenSource software. Later if you want to go to Linux you know already which apps you prefer and easy work for you later under Linux as Zorin OS without stress in a relaxed situation. Good luck for you!

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@ldkuch why not setup a duel boot of linux/win 10 and use windows when ya need it and work with linux the rest of the time? Thats how i started with Zorin went back and forth till i no longer needed Microslop ... :grin:

I already have Zorin installed on two pcs; Win11 pro on 2 and WIn10 on the laptop...

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do you think it affects software on zorin shop?

Not sure what you mean

X11 (Xorg) and Wayland have effects on the apps offered in the software store. Some don't work well with Wayland.
It is also possible that some tools or gnome-extensions only work in Wayland, but not on Xorg (but they are in the minority).

Right now, some things work better under Wayland, while others work better under Xorg. This is due to the transition phase in which Xorg is gradually being phased out. It also depends on the hardware you have.

Especially users with older hardware often have less problems with Xorg than Wayland.

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It also depends on the hardware you have..it makes running zorin highly problematic.yes it seems so.thx

@scarletpimperquell, If you want help getting Zorin to run on your particular hardware then I suggest you start a new thread with an appropriate title and give as much detail of your set up and the specific issues you are encountering as you can. That would include what you did trying to install and what specifically happened.

If on the other hand you just want to bad mouth Zorin in general and not try to fix it then please don't waste everyone's time.

tech problems is bad mouth...dont think so.fourth install.
Running Zorin OS on an HP Envy (especially the x360 models) often presents a unique set of hardware challenges, including installation black screens, unresponsive touchscreens/touchpads, and audio loss after sleep. These issues arise because HP Envy laptops use specialized power management and newer Intel/AMD audio-visual controllers that generic Linux kernels struggle to identify out of the box. [1, 2, 3]

Follow this troubleshooting roadmap to resolve these issues on your HP Envy. [1]


  1. Fix the Installation "Black Screen" Hang

If your HP Envy hangs on a black screen immediately after selecting "Try or Install Zorin OS" from your bootable USB, a power-saving panel feature (PSR) or ACPI conflict is usually to blame. [1, 2, 3]

  1. Restart your laptop and access the Zorin Grub Boot Menu via the USB. [1]
  2. Highlight "Try or Install Zorin OS" and press the E key to edit the boot parameters.
  3. Look for the line containing quiet splash. [1, 2]
  4. Append a space followed by this specific modifier to turn off conflicting Intel panel power savings: i915.enable_psr=0 (or try acpi=off if the system completely fails to load).
  • Example: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_psr=0" [1, 2]
  1. Press Ctrl+X or F10 to temporarily boot with this setting and complete your installation. [1, 2]

Note: Once Zorin is installed, open the Terminal and run sudo nano /etc/default/grub, permanently add i915.enable_psr=0 inside the quotation marks, save, and run sudo update-grub so you do not have to do this every time you boot. [1]


  1. Restore Broken Touchscreen & Touchpad

If your touch features or tracking pad do not respond after booting into Zorin OS, you likely need a modernized OEM Linux kernel tailored for laptop chipsets: [1, 2]

  1. Connect an external USB mouse to navigate the system.
  2. Launch the Terminal (Ctrl+Alt+T).
  3. Update to the official Ubuntu/Zorin stable OEM kernel by typing:

bash

sudo apt install linux-oem-24.04b

Use code with caution.

  1. Reboot your Envy. This kernel includes missing firmware patches for Intel Alder Lake / Raptor Lake touch digitizers and specialized Synaptics/HP tracking controllers. [1, 2, 3]

  1. Resolve Missing Sound or Audio "Dead" After Sleep

A widespread problem on HP Envy laptops is that the internal Bang & Olufsen or Realtek speakers will either refuse to emit sound, or entirely stop working every time the laptop wakes up from sleep mode. [1, 2]

  • Quick System Fix: To force Zorin to keep working with modern HP audio amplifiers, open your terminal and install the stable system repository extension:

bash

sudo apt-add-repository -y ppa:system76-dev/stable
sudo apt-get update
sudo apt install linux-image-generic linux-headers-generic

Use code with caution.

[1]

  • Audio After Suspend Fix: If audio consistently breaks only after closing and opening the laptop lid, it is a known state-saving bug. You can attempt to clear the audio controller stack by installing PulseAudio Volume Control via sudo apt install pavucontrol to correctly map the outputs, or route around it by checking your BIOS/UEFI firmware for any options to switch from modern standby modes to standard ACPI Linux sleep states. [1, 2]

  1. Direct Boot Fix (Bypassing the HP Boot Loop)

HP Envy motherboards sometimes reject the GRUB bootloader file, making the laptop boot loop or boot straight back into Windows. [1]

  1. Boot into the HP BIOS by repeatedly pressing F10 immediately upon turning on the machine.
  2. Navigate to Advanced > Boot Options.
  3. Look for an option titled "Define customized boot option" or "Select a UEFI file as trusted".
  4. Add or point the path directly to the Zorin boot file inside your internal drive partition: efi/Ubuntu/grubx64.efi. Save and exit to ensure Zorin boots reliably every time. [1]

If you are still stuck, could you tell me:

  • What generation or year is your HP Envy (e.g., Envy x360 13, Envy 16 with Intel or AMD)?

im on windows 11 tower posting this dear sweet NickS

Please highlight any parts of your posts that were generated by AI.

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tech problems is bad mouth...dont think so.fourth install.
even AI has heard about and the hounds of hell
your caption is about ai in the operating system not used to sort software problems with the help of ai.I am not getting your point.I find ai very helpfuls in sortings problems from tv control connection to many other uses

The point is that, on the forum, you should indicate when you haven't written a post yourself but have used AI instead.

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mypoint is that the caption you shared is ai in operating system not about ai advice for software probs in this zorin forum.
if you can confirm that shared caption is about ai in zorin operating system .it is simples yes

On the broader helpdesk of the forum; Users remain free to use A.I. at will. ,,,that is in caption i read

3 posts were split to a new topic: User Name Discussion

When You take a Look at the Forum Guidelines, You will find this:

If you're quoting another source – such as a guide on an external website or output from a generative AI tool – it's recommended to label this clearly in your post. That way, the original author would be fairly credited for their work and other members would have more context about the origin of this knowledge.

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As the author of the post, I can confirm that Forpli quoted the material correctly:

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So you have an HP Envy Tower with Windows 11 and you are trying to install Zorin and I think you said you had failed 4 times. Are you wanting to do dual boot or replace?

How did you create your bootstick? Is secure boot disabled? Is fastboot disabled? Is your BIOS UEFI? Is SATA RAID or did you change to AHCI? Is your bootstick MBR or GPT? Did you do a checksum on the iso?

What did you do different each of the 4 times?

You mentioned hanging at the Zorin logo and you posted what looks like an AI chat that included adding i915 parameter and acpi=off parameter to get you past that. Did you try and if so what happened? Did you use the safe graphics choice?

Is this an accurate summary of where you are currently at?

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